Category Archives: My Diary

Back to the Beginning

Standard
Back to the Beginning

There are various kinds of addictions. Addiction is considered unhealthy. But in my case I have some not-so-bad addictions.

One of which I have recognized is the constant desire to learn and improve as a person and professional, which makes me a lifetime student, and thus, I keep enrolling in various programs, courses and workshops.

And this week, I was back to one of my favourite institutes, SPJIMR, to attend MDP on a very unique topic ‘Employer Branding – pathway to becoming a great place to work’. I have almost 12 years of experience in Marketing, Branding and Communications, which is also supported with relevant academic qualifications. However, during my academic years as well as in real life, ‘Employee’ plays an essential role in the growth of an organization was taught, cases revolving around employer-employee relations were discussed, how employees are responsible in creating a great customer experience was also talked about—but how to achieve this wasn’t a major focus. It is there somewhere throughout, mostly dispersed, but I never came across a dedicated session on Employer Branding that solely focuses on valuing employees, who are The Essential (not-the-forgotten) Stakeholders and The Brand Ambassadors of the organizations, whether they are working with the organization or have moved on to next phase in life but with good memories.

Attrition has increased in almost all the companies across sectors. Why? Easy answer is –“It is the millennial attitude.” But is it? And if so, then why? It is said – “People leave the manager, not company.” And the boss, in most cases, isn’t a millennial. Something to think about.

Employees are the face of the organization, more so, in the service sector. I belong to healthcare industry, hospital to be precise. Right from the time a patient makes a call to book an appointment to the time he/she sees the doctor, the patient interacts with a series of hospital executives…

  • The person from customer care who took the call for appointment confirmation
  • The security who checks all the visitors entering the hospital premises
  • The liftman guiding the patient to the respective floor
  • The registration team providing patient with the hospital card
  • The billing unit on the cost details
  • The nurses interacting with the patient
  • The assistant doctor taking the case brief
  • The treating doctor advising the patient towards right treatment management
  • The pharmacy person dispatching medicines

Broadly, these are the Hospital Employees a patient and/or the patient caretaker will come across in any first time OPD (Out-Patient Department) visit to any Multispeciality Hospital. Now, each one of the employee mentioned above probably is an expert in his/her job, but is his/her functioning aligned with the organization’s (hospital here) vision-mission-values? And by this I don’t mean the HR team talking on Vision-Mission-Values in the induction session; what I mean is its actual percolation across the hierarchy.

And if they aren’t and if there happens to be an incident (imagine in a hospital where each patient, each life matters), which fortunately (for the customers as they will be aware) and unfortunately (for the organization) goes viral on the digital media, then who is to be blamed—the Employee, the Manager, the HR team, the Board or the Entire Management System? Again, something to think about.

In this two-day workshop, many such aspects were discussed, and I understood on ways how Brand Equity is to be created by including all the employees, and not excluding or overlooking or taking any one of the employee for granted.

Employee Value Proposition is not something we aren’t aware of in the corporate world. However, it is something that needs not just to be preached, but practiced. Well, it is a matter of time, the sooner a company realizes and recognizes the need for Employer Branding, the better are its chances of growing, however this time, not just with innovation and aggression, but along with compassion and positivity.

Interesting subject. Great faculty team. Interactive batchmates. And goes without saying, a known and a good Management Institute.

Some quotes that stayed with me post the session…

“Life is precious, but too short. You can’t take anything with you, but you can leave a lot of meaningful things behind.”

“Within the company, collaborate. Outside the company, compete with the competitors.”

“Learn-Unlearn, from time to time.”

“Employer Brand + Employee Experience = Brand Strength —> a competitive advantage, a POD (point of differentiation) in Marketing Parlance.”

“Creating Moments That Matter. Making Employee Experience a beautiful journey in the company.”

“If you want a better brand image, it is best to start with a better brand reality. Self analysis, self reflection and walk the talk kind of leadership.”

“Good employee journey maps are one which has stories.”

Yes stories, I hope there will be some good stories about me and my firm someday.

To hire talent and to retain talent are two different things, and each requires great effort and investment of resources, time being the leading resource. It is easy to be on the other side and criticize a boss, but it is difficult to be a boss and not to be criticized.

So I think, and will try my best to be a better leader everyday…

…because it is a new beginning, everyday…

…and everyday is a good day to create some good memories, some good stories.

Glimpses from 26-27th Feb 2019…

Group Picture Credit: SPJIMR LinkedIn Page

For further information on MDP at SPJIMR, please visit: http://www.spjimr.org/mdp

– Ashu Bolar

Advertisements

Bistro 1

Standard

Yet another new addition to the restaurant-zone at the BonBon Lane, Seven Bungalows…and a good one!

My favourites…

Prawns Dynamite…a real dynamite!

Basa with Herbs and Couscous

Loaded Potato Wedges

with Orange Basil Mojito!

Price for two around Rs. 2000 (for no alcoholic drinks)

Nearest Stop: Versova Metro (Andheri-West, Mumbai)

Some Bistro Moments…

…Ashu Bolar

 

Worth a try!

Yesterday done, came and gone.

Standard

On a Sunday, today, I was checking my Facebook Page and I find a clip from the mid season finale of Grey’s Anatomy (S15 E9) with, as always, an excellent background score. And I Googled to find the song….Bones by Garrison Starr on YouTube…And since then I have heard the song umpteen times…lyrics below as much as I could type…My favourite lines in bold…

Oh child, when you are weary,
Weary deep down in your soul,
Hear my voice rolling like a river,
I won’t ever leave you alone…no no no…

Ain’t no chain gonna hold you down.
Ain’t no grave gonna hold you now.
Yesterday done, came and gone.
Ain’t it time to bury the bones.

Oh child, when you’re in darkness,
Them devils circling around,
Don’t you go thinking it’s hopeless,
Takes some getting lost to be found…oh oh ooo ohhh…

Ain’t no chain gonna hold you down. oh oh ooo ohhh…
Ain’t no grave gonna hold you now. hmmm hmmm hmmm
Yesterday done, came and gone. oh oh ooo ohhh…
Ain’t it time to bury the bones.

Take me down to the river.
Wash me clean in the water.
Take me down to the river.
Wash me clean in the water.
Take me down to the river.
Wash me clean in the water.
(Repetition)

Ain’t no chain gonna hold you down.
Ain’t no grave gonna hold you now.
Yesterday done, came and gone.
Ain’t it time to bury the bones.

Take me down to the river.
Wash me clean in the water.
Take me down to the river.
Wash me clean in the water.
(Repetition)

Worth repeating, again and again. Takes some getting lost to be found…Yesterday done, came and gone. Take me down to the river. Wash me clean in the water…oh oh oooo ohhhh…hmm hmm hmmm…

A very captivating finale…yet another elevator moment in Meredith Grey’s life…Great work Team-Grey’s Anatomy!

…Ashu Bolar

 

 

Healthcare Media: Trends and Challenges

Standard

Last month I was to take a session on this topic. Before creating the presentation, I kept on thinking of the possible trends and challenges in media and communication, healthcare or otherwise. Well, the leading trend is Going Digital, for any form of communication or media or project. But what about the challenges?

Hmmm, Digital – can be a challenge. Any scientific invention has its pros and cons – advantages and disadvantages depending on the person using it and his/her intention/s.

Interpersonal Skills – yes a challenge, if all in a team are not aligned towards the common objective, and if the team comprises of members from different backgrounds, which usually is the case. This can be solved through sessions of grooming, team building and project meets.

Gen – By this I mean which Gen do you belong to? Gen X, GenY, Xennial, Millennial, Gen Z? Each generation has its own characteristic—extremely unique, a differentiating feature.

I belong to the Class: Gen Y, Sub Class: Xennial.

Yeah, born in 1982, I have witnessed a tremendous transformation in the communication channels…
From the ring (rotary) dial phones to the cordless phones to the cordless phone sized mobile phones to the smart phones and the touch screens…Nokia, O2, Motorola, Blackberry, iphone, Samsung – name it, and I have used it all!
From the box televisions to the flat LED/LCD screens…
From the telephone dependent long dialing Internet connections to the instant Internet connectors, dongle and WiFi…
From the typewriters to desktops to laptops to tablets…
From the hand-held video games to the onscreen Play Stations…
From the film cameras to digital cameras to phone cameras…
From writing diaries to blogging…
From listening to music on Walkman to ipods to phones…
From Floppy Disks to CDs to DVDs to Pen Drives to cloud storage…
From the time when pictures where clicked on some special occasion to the era of ever-clicked selfies…
From the hours of chatting on phone, to typing on chat windows, to sending SMS, and now WhatsApping…
From searching the books in the library to the very convenient Google Search…

So far I have seen it all, adapted to most of it, and waiting to see, experience and learn more.

Good or bad? Well, I think, one has to change with time. And one thing my generation has learnt is to evolve continuously–keep adapting, be flexible– because we did not have much of a choice. Adapt or extinct was the case.

I think, adaptability to technology (may not be applicable in other areas) is a prominent feature seen from Gen Y onwards. Earlier Gen, not so much, which is something that most of the time poses as a very big challenge. But even impossible says I-am-possible. So, where there is a will, there sure is a way.

The audience to the event was Faculty Members of Ajeenkya D Y Patil University, Pune, and the talk was well received.  I am glad I was invited and looking forward to more such sessions were I too get to learn before I talk/discuss on a topic.

AshuBolar_Panorama_GenY

Some interesting website on Gen I came across while doing my research are as below:

Till next blog post, happy reading!

…Ashu Bolar

Some Random Thoughts…

Standard

These days I have time, so I spend good 60 minutes or may be 90 minutes a day on Facebook. Now, I have followed many Wise Quote Sites…additional gyan is always helpful…

I follow The Earth Tribe, Positive Energy, Relationship Rules, Goalcast, TTT (Terribly Tiny Tales), Aunty Acid, AND, Suits, Grey’s Anatomy, Simon Sinek, Marc Jacobs…a few more may be, but these are my preferred ones when it comes to likes and shares.

Some interesting lines – phrases – facts that I have come across…

Laugh with people, not at people.

For the past two years I am finding people doing otherwise. I guess time to weed the weed.

We rise by lifting others.

Yeah, I do, but no one does that to me. I feel the drag or the push almost always.

Everyone deserves second chances, but not for the same mistake.

I agree. Life is too short to repeat mistakes anyway.

RR_FB_IMG_1529568053600.jpg

Agreed. Why waste someone’s time and life. If you want to play the field, then there is a huge playground out there; find a player, not someone naïve who will feel cheated, used and lonely in the end.

RR_FB_IMG_1529568060768.jpg

True. I am blessed, I have such friends.

RR_FB_IMG_1529568215904.jpg

Hmmmm…and hmmmmmm…a loooooonnnng wait….hmmmmm….

Now, this one I love…

Stop the habit of asking people to get married because their agemates are married. Even you, some of your agemates have died but nobody has asked you to die.

So yes, people who have read this won’t ask me this question next time, and those who do, well there’s the answer.

I LOVE AUNTY ACID…I JUST LOVE HER!

 

AND I LOVE FASHION…and that’s so me.

 

Marc Jacobs_FB_IMG_1529568125141

AND_FB_IMG_1529568044366

It says it all. A beautiful statement.

AND_FB_IMG_1529568225862.jpg

Hmmm…Agreed. The sooner, the better.

TTT_FB_IMG_1529568068766.jpg

Solo trip…hmmm…on my list…

Please visit the Terribly Tiny Tales Facebook page to read the entire piece. It is a good one.

GC_FB_IMG_1529568258630

Yes sir, agreed. But the recruitment cell and team leads need to get this one right. I have witnessed many such murders due to mere stupidity of recruiting the wrong person that too in a leadership role. Sad. But I won’t offer tissue paper to anyone crying over it for the losses faced as common sense was not applied in the first place.

Simon Sinek_FB_IMG_1529568284340

Yes, but it is dangerous to practice when surrounded by hypocrisy. But I think it is possible, not impossible though to be practiced with care.

One very quote by Simon Sinek was, “Leadership is not a license to do less. Leadership is a responsibility to do more.” Unfortunately, superior designation sometimes creates superiority complex, which is difficult to treat and tolerate.

Suits_FB_IMG_1529388948706.jpg

Ok, don’t get me wrong. I was just sharing some random thoughts. Not giving advice 🙂

Greys Anatomy Facebook_20180622_154753.png

Well, for now, we will stop here. I guess my Adrenaline and Dopamine levels are high and GABA is low. I get carried away sometimes while writing a post 😉 So let me have a  hold on my emotions 🙂

Hope you liked what you read. Please do share your views as comments.

Till next post, take care.

…Ashu Bolar

 

Today is an opportunity to get better. Don’t waste it.

Standard

Yep, I took this opportunity to get better three years back. As a Person, yes I have learnt a lot, specially in the HR and OB classes. As a Professional, yes, again I am more polished, enough to shine a lot.

Right now, I am waiting for the next right opportunity, a long wait.
So, I guess, my shine is blinding people now 🙂

And that reminds me of another quote:
“In the middle of every difficulty lies an opportunity.” – Albert Einstein

Why I chose this ad?
Because it has my batch PGPMX-5 in the ad with me in the extreme right 🙂

Best wishes to all the future participants!

IIMI_PGPMX AD_TOI_13.06.2018.png

Published in Times of India, Page-3 on Wednesday, 13th June 2018

#IIM Indore #PGPMX Mumbai #IIMI

For program details, visit: https://www.iimidr.ac.in/executive-programmes/post-graduate-programme-in-management-for-executives-pgpmx/

– Ashu Bolar